Complaints/ Questions
Complaints from children, young people and families who use ATWC services
ATWC recognises that making a complaint is not easy for many people, for all sorts of reasons. We encourage your feedback of our service - positive or negative.
Complaints from clients are handled as outlined in our complaints procedure, based on these important principles:
Most complaints are resolved at local level by taking a problem-solving approach.
Contact us
Please check this list to find the most appropriate destination for your query. Have a look around the site – many of your questions may already be answered on our pages.
Main ATWC Office Phone (09) 276 2729, Fax (09) 276 9761, Email (complete the form below)
Important notice
ATWC cannot undertake investigations into specific cases of child abuse. It is therefore important that if you have concerns about a child you should contact either Child Youth and Family Services or the police.
In circumstances where messages are emailed to this site that are considered to raise child protection issues the message will be forwarded to the police or Child Youth and Family Services.
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Head Office
Physical Address :
St Mary's Family Centre,
10 Beatty Street,
Otahuhu,
Auckland, New Zealand
Postal Address :
PO Box 22-363, Otahuhu,
Auckland, New Zealand
Telephone:
(09) 276 3729
Facsimile:
(09) 276 9761
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